Help & FAQ
Most questions are answered below. If you still need help, . There is no email support; your whole conversation stays in the chat window and you can come back to it any time.
Frequently Asked Questions
The transcription is blank or nothing is being captured
Make sure you ticked "Share audio" (not just screen/video) in the Chrome screen-share dialog. This checkbox is easy to miss. Without it, no audio reaches Pendict. Reload the page and try again if needed.
My browser is not supported
Pendict requires a desktop Chromium browser — Chrome, Edge, Arc, or Brave. Firefox, Safari, and all mobile browsers do not support the tab audio capture API we rely on. There is currently no workaround for this.
Audio is detected but no text appears
The transcription engine processes audio in rolling chunks every few seconds. Silence or very low audio may produce no output. Confirm the tab you are sharing is actually playing audio (check the tab's audio indicator in your browser). If audio is playing and nothing appears after 15 seconds, stop the session and try again.
All session slots are in use — when will one free up?
Pendict currently supports up to 15 simultaneous live sessions globally. When all are occupied, start buttons are disabled. The slot count updates automatically every few seconds. Sessions end when a user stops transcription or their time limit is reached. Refresh the page if the HUD does not update after a few minutes.
I paid but my session token didn't appear
After payment you land on a confirmation page that shows your session token with a Copy button. Keep that token: you can paste it into the “Already have a token?” box on the checkout page at any time, and it is only used up when a session actually starts. If you closed the page, reopen the link from your Stripe receipt email. If you still cannot find it, and give us the email you paid with or your Stripe payment reference, and we will issue a new token.
Can I get a refund?
Your token is not used up if the server is full or the session fails to start. If a technical error on our side prevents or interrupts your session, within 7 days with your Stripe reference and we will send a replacement token or refund you in full. Sessions that started and delivered transcription are non-refundable, because the GPU time has been used and, for EU consumers, the right of withdrawal ends once the digital service has started with your consent.
How long can a session last?
Paid sessions run for up to 4 hours. Demo sessions are limited to 2 minutes each. You can stop and download your transcript at any point during the session.
Can I use it on my phone or tablet?
Transcribing a browser tab (Transcribe) is desktop-only, because phones and tablets cannot share tab audio. Dictate, which uses your microphone, works on phones, tablets and laptops.
What languages are supported?
Pendict currently supports 17 languages: English, Romanian, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Ukrainian, Turkish, Hindi, Arabic, Chinese, Japanese, and Korean. Auto-detect is also available. Select your language from the dropdown before starting. Using the wrong language will reduce accuracy significantly.
Is my audio or transcript stored anywhere?
Audio is processed in memory and is never written to disk by us. To produce the text, short audio chunks are sent to our GPU provider (Runpod), which processes them on our behalf and does not keep them for its own use. The resulting transcript text is stored on our server for 7 days and then deleted automatically. We also log anonymous page views and checkout/session events linked to your IP address for internal analytics, with no advertising and no sale of data. See the Privacy Policy for details. You can copy or download your transcript at any time during or after the session.
My session disconnected mid-transcription
If your connection drops, the session ends and cannot be resumed. Any text already transcribed before the disconnection is lost unless you had already copied or downloaded it. We recommend downloading periodically during long sessions using the "Download" button.
I used both demo runs — can I get more?
Demo runs are limited to 2 per device per day (reset at midnight). If you need more, a paid session at €5 gives you up to 4 hours.
The transcript has many errors or wrong words
Accuracy depends on audio quality. Background noise, multiple overlapping speakers, heavy accents, or a muffled microphone will reduce quality. For best results: use headphones to avoid echo, ensure only one speaker is active at a time, and select the correct language before starting.
How do I mute the audio while transcribing?
You can mute your speakers or headphones without affecting transcription — Pendict captures the raw tab audio stream directly, not your device's audio output. This is useful in public spaces or when you do not want to disturb others.
Is there a subscription plan?
Not currently. Pendict is pay-per-session at €5 per session. A session bundle (5 sessions for the price of 4) is planned and will require account login when available.